Jared Gillespie
USER EXPERIENCE RESEARCHER & DESIGN STRATEGIST
Mixed Methods
Planning
Exploratory
Explanatory
User Interviews
Usability Testing
Validation
Data Storytelling
I spent over a decade leveraging project management, psychology, empathy, and metrics to meet the needs of individuals in education. Now, I do that for businesses that want to meet customer needs. Through the latest methods, I discover insights and leverage data storytelling to prepare teams for action, building better strategy through data.
SOFT SKILLS
simultaneous project management, communication, collaboration, professionalism, presentation, problem solving, critical thinking, strategic planning, tactical adaptation, leadership
HARD SKILLS
mixed methods, qualitative research, quantitative research, research planning, user interviewing, stakeholder interviewing, affinity mapping, data analysis, data synthesis, data visualization, data storytelling, usability testing, card sorting, tree testing, jobs-to-be-done studies, surveys, contextual inquiry, journey mapping, cognitive psychology, behavioral science, secondary research, ethnographic studies, remote testing, human-centered design, interaction design, service & product design, information architecture, prototyping, wireframing, validation testing, heuristic evaluation, problem framing
TOOLS
Miro, UserTesting, UserZoom, Looppannel, Figma, Maze, Google Forms, Qualtrics, Survey Monkey, Dovetail, User Interviews, Rally, Optimal Workshop, Google Meet, Teams, Slack, Adobe Creative Suite, Microsoft 365, Canva, Mailchimp, Voiceflow, Wix Studio, Dedoose, ChatGPT, Perplexity, Claude, Gemini
EDUCATION
MASTER OF SCIENCE IN USER EXPERIENCE & INTERACTION
Thomas Jefferson University 08/2022 - 05/2024 Trained and practiced with industry experts:
• Research planning, user interviews, - surveys, mixed methods, usability testing
• Data analysis, personas, journey mapping, data visualizations, data storytelling
• Cognitive psychology, bias, behavioral change, gamification, Hooked Model
• Prototyping, validation testing, information architecture, UX design, service design
GPA 3.94
EXPERIENCE
USER RESEARCH ADJUNCT PROFESSOR
Thomas Jefferson University, Philadelphia
• Collaborate in the planning, teaching, coaching, and evaluating of a graduate-level user research course that leads students through planning, user interviewing, data analysis, data synthesis, and data storytelling with their own projects
08/2024 - 01/2025
Thomas Jefferson University, Penn Medicine, PHMC
• Partnership with Jefferson University graduate research students in which my team rapidly explored issues of trust surrounding a community hospital in Southwest Philadelphia that recently changed ownership/management.
• Included research planning, user interviewing, secondary research, contextual study, data analysis, synthesis and artifact creation, data storytelling, & presenting insights to stakeholders
USER RESEARCHER - INTERN / PARTNERSHIP PROJECT
10/2022 - 12/2022
career break - paternal care & graduate school
Buxmont Academy, Sellersville
• Accommodated lessons through individualized instruction on graphic design processes, trends, and utilizing the Adobe Creative Suite
• Practiced classroom and project management across multiple projects simultaneously with examples, rubrics, timelines, encouragement, and respect
DIGITAL ART INSTRUCTOR
08/2015 - 06/2019
Neshaminy School District, Langhorne
• Incorporated state, national, district standards, child psychology as well as individual needs into lesson plans with rubric based outcomes
• Project, classroom, and material management across multiple, simultaneous projects
• Practiced group and individual instruction techniques to adapt to each students needs
ART TEACHER
05/2007 - 06/2015
MORE EDUCATION
GOOGLE FOUNDATIONS OF USER EXPERIENCE DESIGN
Google via Coursera
12/2020
UC San Diego via Coursera
• User experience design, human-centered design, interaction design, information architecture
• Prototyping, user research, running & analyzing experiments, social computing, R Studio
INTERACTION DESIGN SPECIALIZATION
08/2019
International Institute for Restorative Practices
• Behavioral psychology and interviewing training
MOTIVIATION INTERVIEWING & BEHAVIOR CHANGE TRAINING
06/2017
Millerville University
• Training in psychology, child psychology, teaching methods, classroom management
BACHELOR OF SCIENCE IN EDUCATION
2004
REFERENCES
MIKE BEGLEY
Assistant Program Director & Visiting Professor at Thomas Jefferson University
NEIL HARNER
Program Director and Associate Professor at Thomas Jefferson University